Frequently Asked Questions

Before your move-in, our maintenance team will thoroughly inspect your apartment. They will repair or replace any damaged items, patch up any holes in the walls, repaint as necessary, clean the entire space, and ensure all traces of the previous tenant are removed, if applicable.

Our maintenance staff is onsite and happy to assist.  For emergency situations we have 24/7 service.

To request maintenance, simply submit a work order on our Habitat Home App, contact the front desk, or see one of our office personnel.  In Emergency situations, we ask that you contact the front desk for an immediate response.

Maintenance requests are prioritized based on urgency, with critical issues addressed first. For non-urgent matters, our maintenance team will respond within 48 hours.

You do not need to be home for a service technician to work as long as you grant us permission to enter.  If you have a pet, we ask that you secure it prior to us entering.

If you're locked out during normal business hours, maintenance can assist you at no charge. After business hours, there is a $50 lockout fee for each occurrence.

It’s your home, and you’re welcome to decorate, hang photos or artwork, mount your TV, and install additional shelving. However, to avoid any charges at move-out, if you create holes larger than a dime, we ask that you fill them before you leave. If you install extra shelves, please remove them before moving out. Additionally, if you remove any original shelving, we ask that you store it and reinstall it before you depart. If you ever have any questions about this, just ask the office staff—we’re here to help!

Our amenities are an extension of your home, designed to enhance your lifestyle. Enjoy the spacious club room and lounge, as well as the game room featuring a billiards table, card table, shuffleboard, and board games—both are free to use or available for private parties at a cost. The co-working area with private work pods and the conference room are free to reserve for your convenience. Stay active in our large gym and studio, or unwind in the wellness spa, which includes a steam room, sauna, and hydra therapy pool.

For outdoor relaxation, our South Terrace offers a pool, cabanas, grills, and a fire pit, while the North Terrace features additional grills, fire pits, and lounge seating. We also have a covered dog park and a pet spa for your furry companions to enjoy.

The pool on the South Terrace closes in the fall, depending on the weather. However, the rest of the South Terrace, along with the North Terrace, will remain open for as long as possible, weather permitting.

Parking is available on a first-come, first-served basis in our private garage, which includes reserved spaces. We also offer EV charging stations for your convenience. The monthly parking fee is $350.

Each apartment comes fully equipped with a full size washer & dryer

Yes, we love our pets! We have a dedicated dog run and pet wash stations for pets, and, we feature a "Pet of the Month" each month to celebrate our adorable residents!

Pet fees are one-time charges as follows:  
- 1 dog: $500  
- 2 dogs: $750  
- 1 cat: $300  
- 2 cats: $450  
- 1 dog + 1 cat: $650  
 

There are no weight restrictions, but breed restrictions do apply. To the extent permitted by law, the following dog breeds are not allowed in the building:  
- German Shepherds  
- Pit Bull Terriers  
- Cane Corso  
- Rottweilers  
- Staffordshire Terriers  
- Akitas  
- Mastiffs  
- Great Danes  
- Doberman Pinschers  
- Wolf Hybrids  

Additionally, a maximum of 2 pets per apartment is allowed.

We provide a full length dog park that your pets will love!

We feature full size appliances made by General Electric, including the stove, microwave, refrigerator, dishwasher, and washer and dryer.

We do not currently offer furnished apartments for rent.

If we offer furnished apartments in the future, the specific units will be listed on our website. Currently, we do not offer furnished units.

Our current shortest lease term option is a 9-month lease, however this is subject to change.

We do not currently offer corporate leases at this time, however this is subject to change.

We have a secured, 24/7 smart package room for your convenience. Once a package is delivered for you, you'll receive a QR code from our property that allows you to access the package room at any time.

Our fitness center is open and available 24/7 for your convenience.

We offer a wide range of Life Fitness gym equipment, including a squat rack, free weights, treadmills, rowers, cable machines, stationary bicycles, bench press, boxing bag, and more.

Our indoor amenities are available 24/7, with the exception of the spa. The outdoor pool and terraces are open from 6 AM to 11 PM.

Touring is free! You can schedule an in-person or virtual tour online, or give us a call to book your tour. We're excited to show you around!

While we do welcome walk-ins, we recommend scheduling a tour in advance to ensure we're available at your preferred time and can dedicate a full 45 minutes to showing you around.

For your convenience, our office is open 7 days a week.

To apply, simply visit our website, choose the floor plan and apartment you'd like to apply for, create an online account, complete the application, and pay the one time $500 administrative fee along with a $75 application fee per applicant. Once submitted, this will reserve the apartment for you, and we'll begin the screening process.

The approval process time frame varies depending on our third-party screening company. It can take anywhere from a few hours to up to a week.

There are no upfront costs beyond the $500 administrative fee and $75 application fee per applicant paid when submitting the application. No security deposit is required, and once approved, you are not required to pay rent until your lease officially starts.

- Understand Your Lease  
- Stick to Your Budget  
- Get Renters Insurance  
- Explore Your New Neighborhood  
- Create a Moving Agenda and Checklist  
- Start Early (Look 60 Days in Advance)  
- Schedule Movers and the Freight Elevator in Advance

We offer a resident app where you can access our payment platform, Bilt. It allows you to pay using a debit card, credit card, or bank account and set-up recurring payments to make it easier.  We do also take in-person checks if you prefer that method instead.

Rent payments are not made directly through our website, but via our Habitat Home app, which will redirect you to our payment platform, Bilt.

There are no monthly fees for using the payment platform. However, there are fees for payments made with a debit or credit card, while payments via bank account are fee-free.

Renters insurance is required for the duration of your lease, with a minimum of $300,000 in personal liability coverage. While we partner with ePremium as our preferred insurance provider, you are welcome to use any provider as long as your policy meets our required coverage.

Utilities are not included in your rent. Instead, we offer separate utility packages based off of your unit size, billed in addition to your monthly rent, which covers natural gas, sewer, water, trash removal, and high-speed internet (500 Mbps, with an option to upgrade for an additional cost) through Xfinity.

We offer utility packages, based off of unit size, that covers the cost of natural gas, sewer, water, trash removal, and high-speed internet (500 Mbps, with the option to upgrade for an additional cost) through Xfinity. Cable TV can also be added through Comcast at the resident's expense. For electricity, you will establish an account with Common Wealth Eddison (ComEd), and will be billed through ComEd based off of your usage.

Each apartment comes with a private Wi-Fi network through Xfinity, offering 500 Mbps as part of your utility package. If you'd like a higher internet speed, you can upgrade directly through Xfinity and pay the difference. You can also add cable services through Xfinity if desired.

We offer a referral bonus! The first referral earns a $1,000 rent credit, and the second referral earns a $500 rent credit. Some restrictions apply, and the referral program resets after one year.

Each leaseholder is allowed up to 3 guests in the amenity spaces. For groups larger than that, you will need to reserve the amenity space for a fee.

We price our homes based on many factors, including lease length.  Please call our leasing office for specific details as these do change frequently.  Pre-payments of rent are not accepted and do not affect price in any way.

Cassidy on Canal does not require any security deposits!

Yes, we do allow sublets. If you ever have any questions please reach out to our leasing office directly.

The Green Line and Pink Line train stations are just a 6-minute walk away. Ogilvie Metra Station is also a 6-minute walk, and the nearest bus stop is only 7 minutes on foot.

We are located in the Fulton River District, perfectly nestled along the Chicago River between River North and Fulton Market.

Central Area School District of Chicago Public Schools.

In addition to our on-site dog park, there is a neighborhood dog park just one block away at Kinzie and Jefferson, called Fulton River Park.

You can bike along the riverfront, the lakefront, and the 606 Trail, which isn't too far away. Many of our adjacent streets, such as Milwaukee Avenue, also have a bicycle path.

For groceries, Jewel-Osco is just 4 blocks away (an 8-minute walk), Whole Foods is a 19-minute walk, and Mariano's is a 23-minute walk. For shopping and gifts, Nordstrom and the other stores along the Magnificent Mile are only a 23-minute walk, 14 minutes by bike, or 19 minutes by public transit.

Starbucks, Cupitol, Blue Bottle, and more are all just a 7-minute walk away.

Depending on your preference, you can drive and park at our property during your tour, use nearby public transit, take a ride-share, walk, or bike. Located in the heart of the city, we are easily accessible by all forms of transportation.

Our nearest cross streets are Kinzie and Canal.